At ABU, Customer Service Adds A Sprinkle Of Crinkly Love When Dealing With Bigs and Big Babies Alike
Welcome back to ABU’s Big Diaper Friday News! My name is Krib and I’m the Customer Service Team Lead at ABUniverse. I have 10+ years working with customers in a variety of settings and joined the team here at ABU just over 3 years ago!
This week I’ve been asked to share my experience of my time at ABU and to talk to you all about some of the things we love and some of the things we don’t love when working with the customers in *OUR* community.
The one thing to keep in mind here is that whilst my team works for one of the biggest ABDL brands in the world, like all service staff, we’re people too!
We love Inquisitive Customers!
If you have questions about our products we’re more than happy to offer suggestions once we figure out what you’re looking for in a diaper. If you don’t know, that’s fine! Just tell us you don’t have much experience with diapers, there’s no need to be shy, every single one of us have had to start our ABDL journey somewhere. Our team is familiar with all our diapers and we all have our own personal experiences to help you find your feet.
What we don’t want is customers asking about our own wearing habits or trying to get into roleplay while we work. Yes, we do get calls and emails asking if our staff are wearing diapers, if we’re soggy, if we need a change. We’re not here to roleplay, or help satisfy a personal itch. We’re here to help you navigate our products and services and give you some tips to get the most out of your experience. We’re here to help you find the best products to build and engage in your own diaper desires, be that as a Little, Middle or Big. Whatever you read about ABDL companies in fetish fiction, it isn’t reflective of what goes on at ABU!
Ideas and Suggestions
However, there is one suggestion we’re all so tired of getting… Pull-ups! Gang, hear this boar out for a moment. If we believed we could make quality pull-ups that the community would love, we would be doing it.
Let Us Know If You have Issues With Our Products
We don’t think everything is perfect all of the time. We see the torn tapes, wonky Peeks and split plastic on Twitter, Reddit and the forums. We want the details! I’d highly recommend you take pictures of the issues you’re having, save the batch details from the bag the diapers came in and give us as much information you can about your wearing habits when issues pop up. They help us identify the scale of the problem which helps us discuss changes and fixes with our manufacturers! So before you jump to Twitter, let us know at Abucares.com first!
I was told to keep this somewhat brief, I could truly talk for hours about what our team accomplishes and loves to do here. In many ways, we do have the dream job, we get to be ourselves and express parts of our being that you wouldn’t get the opportunity to with most other employers and, no matter how you spin it, that’s special.
But I wouldn’t be doing my team justice if I said every day or every customer was perfect. The nature of what we manufacture, the varying needs and desires of the people who make up the diverse diaper communities and the industry we work in, can open us up to some very challenging interactions.
Krib (He/Him/Pail) – Customer service lead at ABU, Borborbor, Diapersexual, Regular regressee, Father of Rats, makes noises on synthesizers from time to time.