Brexit: ABUniverse UK & EU Update
Salutations Crinkly Kiddos!
You may have noticed the ABU UK & EU team working very hard to get EU operations back up and running after the UK’s final stages in departing the European Union (aka Brexit). A lot of hard work was done from our European headquarters and many nappies fell casualty to the team’s valiant efforts, but we all got there together, in one piece, and mostly dry nonetheless!
We have made the difficult decision to stop sales to the EU temporarily as we work to streamline the experience for our customers. We apologize for any difficulties you have experienced ordering from us over the last 7 months and thank you for your patience while we work through these new regulations.
We are in the final stages of setting up new backend systems and ironing out all the wrinkles so that we can ship again to our EU customers as quickly and as stress free as possible!
Below are a few changes coming soon to ABU Europe
Introducing the International One Stop Shop (IOSS)
From July 1st, 2021, new EU rules came into effect to simplify EU citizens experience of ordering good from outside the EU. IOSS allows ABU to collect the required VAT rate for your specific country, and pay any other associated customs fees etc, so that the price in your cart is the price of getting your order delivered to your door. There should no longer be any guessing on what you are going to have to pay in fees when you order is imported into the country you live in.
We are still getting all our ducks in a row to be able to reopen the EU site, but are aiming to be able to open the site up again by the end of August 2021, if not earlier. Make sure to stay tuned to ABU on social media for updates as to when we are able to resume shipping into the EU using IOSS.
Customs & VAT… Uuhh.. What happened to the exemption?
Leaving the EU means arrangements around customs and VAT have changed. The UK has a 0% VAT exemption scheme on incontinence products which benefited many of our EU customers. Now that the UK has left the EU, we are unable to apply UK VAT rules to orders being exported into the EU. We will be charging your home countries local VAT rate at checkout.
There are some minor variations where certain countries deviate from single market rules but mostly these apply to textiles like our DiaperSuits.
VAT exemptions are unchanged for our UK customers.
We know this is a lot of change and, like many businesses, we’re still getting used to these new ways of operating. Your faithful ABU team continues ensuring we are resilient and our products are available in quick and convenient ways for our customers across the UK and Europe. We continue to bring more of our products to online markets such as Amazon, increasing the range of services your diapers can be delivered through. We continue to support our extended family of re-sellers across Europe, ensuring choice is priority as to the means of which you receive our great diapers and cool clothing.
If there’s a question or concern we haven’t yet addressed here, please reach out to the Customer Service team at abucares.com where the cutest customer service kiddos in the industry await to help!
A big thank you to all our customers new or returning for sticking with us, we look forward to seeing you all again soon!
Stay safe and keep on crinkling!
-The ABUniverse C.S. Team