ABUniverse Canada's New Fulfilment Partner
The short version: We have moved out of our own warehouse and are handing fulfillment to a dedicated logistics partner, still inside Canada, so no customs and no border crossing. ABUniverse Canada has not closed, and no staff members have been involuntarily affected by these changes.
*Order processing can take 1-2 days to complete at this time. Processing times are expected to decrease.
What's Happened?
We closed our physical warehouse in Canada and moved to third-party fulfillment, a specialist logistics partner whose entire job is picking, packing and shipping.
This is a change to where your parcel is packed, not to who we are or what we sell. ABU Canada is staying.
Why we're doing it at all
Running our own warehouse meant our team spent its time on boxes and tape rather than on products, community and the things only we can do. A dedicated fulfillment partner does the physical work at a scale and consistency we can't match on our own, which, over time, means orders that go out faster and more reliably than they do today.
What this means for your order
Scenting, samples, and our complementary goodie bags will be unavailable—for now. At this time, our fulfillment partners will be unable to offer these special services you’ve come to know from ABU.
Samples will be available again soon as we work with our partner to implement a system that works for their services.
Scenting and candy bags will take more time for us to solve. But we aim to reintroduce those services in the future!
Will-Call pickup option is still available at our fulfilment partner’s warehouse, located at 145-11500 Stonehill Dr Ne, Calgary AB, approximately a 20-minute drive from our previous warehouse. Pickups can be done from 9 am to 3 pm.
Support for orders is still handled by us through ABUCares.com. If you ever have an issue with an order, whether that be shortly after placing the order or after you have received it, support is handled by ABU’s care team!
A note about our team
Two of our Canadian team members are moving on to the next step in their careers. Both had already decided this was their moment, and the timing with the warehouse closure happened to suit everyone.
We want to say that plainly, because when a warehouse closes and two people leave in the same month it would be easy to assume something else was going on. Nobody has been made redundant. These were their decisions, taken for their own reasons, and we support them.
Between them they have spent years keeping this part of the business running smoothly, and they have been essential to it — with almost all the parcels that have landed on your doorstep passed through their hands. We thank them for their time, their dedication and their years of work, and we wish them every success in what comes next.
What isn't changing
• ABU Canada is staying. We are not closing the region.
• Nobody has been let go.
• Your order ships from within Canada. No customs, no import duties, no border delays.
• The full range is moving with us. All current stock is going to the new facility.
• Prices and shipping rates are the same. No change to costs or delivery options.
• Customer service is unchanged. Same team, same contact details, same people, throughout.
We'll keep you posted
We'll update this page as things progress, and we'll flag anything significant through our usual channels. If you have an order in flight and you're worried about it, please do get in touch — we'd much rather hear from you than have you sitting on it.
Thank you for your patience while we got this done.
Frequently asked questions
Is ABUniverse Canada closing?
No. ABUniverse Canada is not closing. We have moved from our own warehouse to a third-party fulfilment partner. The region is staying open and the full product range is moving with us.
Are ABUniverse Canada orders still shipping from inside Canada?
Yes. Our new fulfillment partner is located in Canada. Canadian orders will continue to ship domestically once ordering reopens, exactly as they do today.
Will I have to pay customs charges or import duties?
If your order is placed on the ABU Canada website, you will not need to pay any customs or import duties.
Has anyone been laid off at ABUniverse Canada?
No. Nobody has been made redundant. Two Canadian team members chose to move on to the next step in their careers, and the timing happened to coincide with the warehouse closure. Both decisions were their own, and we wish them every success in their next adventures.
Is Will Call still available at ABUniverse Canada?
Yes, you may pick up your order from our fulfillment partner at 145-11500 Stonehill Dr Ne, Calgary AB.
Are shipping costs or delivery options changing?
No. Shipping rates, delivery options and prices are unchanged.
Are all ABUniverse products still available in Canada?
Yes. All current stock is moving to the new fulfillment facility, and the full ABUniverse product range will be available again when ordering reopens. Nothing is being discontinued as part of this move.
Does this affect ABUniverse orders outside Canada?
No. This change applies only to ABUniverse Canada. Orders in other regions are unaffected and continue to ship as normal throughout.